You’ve Got Questions — We’ve Got Answers
A List of Common Queries at Your Disposal
What is a Home Care agency
Home care provides medical and health-related services and assistance with day-to-day activities to people in their home. It can be used to provide short-term care for people moving from a hospital or nursing home back to their home, or it can also be used to provide continuing care to people with ongoing needs.
Home care services may also be provided outside the person's home when normal life activities take them away from home.
What should I consider when choosing a home health care provider?
When hiring any type of company to provide services to you, you may want to learn about the company's:
Availability of service
Commitment to staff training
Customer service ratings and reviews, for example the Better Business Bureau
Professional accreditations and affiliations
Quality of service and quality plans
Responsiveness to customers
Unique features that meet your needs
Years of service
Many people interview two or three providers before making a final selection. You may want to ask a potential provider:
How do you communicate with your clients?
What is your grievance policy?
What kind of training do you provide for your staff?
What references can you provide?
Who would be my contact at your agency?
Do you provide free consultations before we decide on a home care professional?
Yes we do! One of our Intake coordinator will provide a free home visit and answered any questions or concern you may have about our agency and services.
What is a PCA and how dose it help me around my Community?
AÂ personal care assistant is an individual trained to help persons with basic daily routines. A PCA may be able to help you if you have a physical, emotional or mental disability, a chronic illness or an injury. The personal care assistance program provides services to persons who need help with day-to-day activities to allow them be more independent in their own home.
How do I become Eligible for PCA care ?
Home care services are available to people:
Who are eligible for Medical Assistance or MinnesotaCare Expanded (pregnant women and children)
Who have needs that are medically necessary, physician ordered and provided according to a written service plan
Home care services are to be provided in a person's residence, not in a hospital or nursing facility
How may I receive PCA?
Your county or tribal nation public health nurse will arrange for an assessment and help you learn more about PCA options available, including types of agencies that provide personal care assistance services and how to hire your own staff.